Frequently Asked Questions
Everything you need to know about our premium timepieces and service.
What is the typical shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 7-15 business days and express shipping taking 3-7 business days depending on your location.
Do WATCHDIVES timepieces come with a warranty?
Yes, all our watches come with a comprehensive 2-year international warranty that covers movement defects and manufacturing issues from the date of purchase.
What is your return and exchange policy?
We offer a 30-day return policy. Items must be in original, unworn condition with all protective films and packaging intact to qualify for a full refund or exchange.
Are your dive watches water-resistant?
Absolutely. Each watch is rigorously tested for water resistance. Specifications vary by model, ranging from 100m to 1000m, and are clearly marked on the product page and case back.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.