Returns & Exchanges
At WATCHDIVES, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return policy for items in original, unworn condition. If your watch doesn't meet your expectations, our streamlined return process ensures a quick resolution or exchange.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original brand box, including all protective films, manuals, warranty cards, and any complimentary tools or straps provided.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our designated inspection center.
Inspection and Refund
Once our technicians verify the watch's condition, we will process your full refund or ship your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing